tech@macnmap.com
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We are your tech experts.
MAC & MAP COMPUTERS deals in quality tech products and services to keep you connected. We are able to service both your home and business needs. With years of experience, MAC & MAP COMPUTERS provides the products, services and support that you are looking for.
Have a question? Our friendly staff is waiting to hear from you. Please call us at 7806958729.
SERVICES
Our qualified team of I.T. professionals can help you with include:
Cloud storage solutions
Internet-based phone systems
Helpdesk and reliable everyday support
Hardware set up (PC’s, Macs, laptops, tablets, etc.)
Server set up and maintenance
Firewalls and virus protection
Back-ups and emergency recovery
Our team specializes in computer support and services for not only businesses, but also residential customers under the Cottage Computers brand. We know that computers, routers, and networks can be tricky. Whether you’re having security issues, trying to back up your important data or pictures, or just having issues booting up,
Technology solutions that help you grow
Our clients choose to partner with us for the long term due to our superior service and competitive rates. We do not force/tie you into any long-term contracts. With City Systems you are free to cancel your support arrangement or amend it at any time with one month written notice and no additional fees
Business Pro plus(B1) Based on 10 users
Companies where IT is important but not critical to their business.
• Ticket-based workflow
• Ticket escalation with steps to resolution
• IT support via telephone & email
• 15-minute response time & 4 hour resolution target
• Next business day onsite response for faults that cannot be resolved remotely
• Full site audit & detailed document set
• Managed Licensing, Software & Warranty Renewals
• Includes 24/7 Server Monitoring of 1 per 10 users
• Unlimited* Onsite Support
• Scheduled Onsite Engineer Visit
• Onsite Network Optimization
• Dedicated Onsite Engineer
Business Pro plus(B2) Based on 10+ users
• Ticket-based workflow
• Ticket escalation with steps to resolution
• IT support via telephone & email
• 15 minute response time & 4 hour resolution target
• PC & Mac support
• Next business day onsite response for faults that cannot be resolved remotely
• Full site audit & detailed document set
• Managed Licensing, Software & Warranty Renewals
• Includes 24/7 Server Monitoring of 1 per 10 users
• Unlimited* Onsite Support
• Scheduled Onsite Engineer Visit
• Onsite Network optimization
• Dedicated Onsite Engineer
• Dedicated Account Manager